STORE POLICIES

By making a purchase, booking an event, or placing an order with us, whether in-person, over the phone, or via email,  you agree to be bound by our Store Policies. It is the responsibility of you (the customer) to review our policies as they relate to your purchase, event, or special order. 

Store Policy:

By making a purchase, booking an event, or placing an order with us, whether in-person, over the phone, or via email, you agree to be bound by our Store Policies. It is the responsibility of you (the customer) to review our policies as they relate to your purchase, event, or special order.

 

Changes and cancellations to all orders are accepted until 72 hours prior to scheduled pick up or delivery time. Changes and cancellations are limited, and may not be accommodated within a 3-day notice.  Changes or cancellations to orders containing fondant work after booking may result in loss of your deposit.

 

We are not responsible for damaged products. Once you or a designated party has picked up an order/accepted a delivered order, it is considered “accepted”. We will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after accepting your order. If you are unhappy with the taste of our product, we will offer to remake that item for you, as long as the original product is returned untouched within 24 hours. We ask for photos for all custom orders to help our decorators achieve your vision and create something you will love. Please be specific when placing any custom orders. We will not honor any refund for a custom order if a photo was not provided.

 

LAST MINUTE ORDERS- last minute orders (within 72 hours from pickup date) are final when placed and cannot be changed. We try our best to accommodate all orders however once the slots are filled, we are unable to accept any more orders.

 

To view our event policy please email alicia@thequeenscups.com for a copy of our contract.

Come on In!

Sunday:              10am-5pm

Monday:             Closed

Tuesday:            10am-6pm

Wednesday:      10am-9pm

Thursday:          10am-9pm

Friday:               10am-9pm

Saturday:          9am-9pm

contact us

Address

56 Water St., Worcester, MA 01604